Here are the most frequently asked questions regarding CE Server. If you have a question that is not covered here, feel free to contact us.

Q: How do we go about setting up my courses in the CE Library?

A: All information is uploaded or entered via the Internet using an easy and convenient Web browser interface that we provide. Each CE school may enter its own courses into the library, or we can do it for you (see below).

Q: How much effort is required to set up my courses in the CE Library?

A: For each course that you offer, allow 1 to 2 man hours to convert your course and test to online format. For each state in which the course is approved, allow an additional 15 minutes for state specific set up.

Q: What type of talent is required to do this?

A: Typically, a person with at least average office computer and Web surfing skills can perform all setup. We provide phone support to assist you in this process on an as needed basis.

Q: We don't have the time or inclination to do the set up ourselves; can you do this for us?

A: Yes, we will do this for you. Our nominal hourly fee would apply.

Q: How does the live class support work?

A: Your class schedule is entered into the data base and displayed for students, who enroll and pre-pay online. You receive an order for each such enrollment and enter the student details onto your upcoming class roster.

Q: Can we cross sell live classes and home study?

A: Absolutely. The product supports this well and even allows for promotional pricing via "Combo Bundles", mixing live classes with online or home study courses.

Q: What are the upfront charges to set up?

A: We do not charge anything for set up. A nominal fee of $79 is charged by the real time credit card verification company to set up your account. If the school already has an account with this company, no account set up fee will be required.

Q: What fees do you charge?

A: Reinhart Technologies Inc. offers CE Server to insurance CE schools on a risk free, pay for performance basis. We charge a fee for each converted student (i.e., a student who pays money for one or more courses). Therefore, we make money only when you make money.

Q: When a student is charged, who receives the money?

A: All student charges are collected via the real time credit card interface that we provide, and funds are deposited directly into the school's bank account.

Q: How do you collect your fees?

A:We invoice you monthly with details of all transactions. This same information is also available to you online via the Provider interface.

Q: We want to charge in advance for online CE. Do you support that?

A: No. The "Risk Free CE" program has proven itself to be the best over all way of marketing these materials and is the only basis upon which we would operate.

Q: What kind of support do you provide?

A: We provide unlimited phone support to you and your staff.

Q: What kind of online security do you provide?

A: CE Server has been issued its own 128 bit Secure Socket Layer (SSL) certificate, thereby offering the highest level of encryption or security possible. This means that students can rest assured that communications between their browser and CE Server are private and secure.

Q: Will my students see CE offerings from another school?

A: No. The software and the data base have been carefully engineered to prevent this. Your students see only your school's offerings.

Q: What will my students think about doing online CE using CE Server?

A: They probably will have the same reaction as current and past students as we've documented on our student testimonials page.

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